About the Company

Albion Environmental Limited, established in 2002, has become one of the UK’s leading consultants in waste management, environmental, health, and safety solutions. They provide strategic advice, support, and training to the waste management and construction industries across both the public and private sectors.

Their core business strategy focuses on building and maintaining long-term client relationships. With extensive experience in their industry sectors, they have attracted and retained clients by consistently delivering superior customer value; in fact, 90% of their business is repeat business.

Albion Environmental Limited understands that maintaining and enhancing their reputation requires directing, controlling, and monitoring their activities systematically and transparently. They strive to embody this ethos in every client interaction.

KTP Aim

The KTP project with the School of Business and Creative Industries and Albion aimed to enhance management's capabilities in strategic marketing and business development. Additionally, the project looked to improve management's decision-making and drive productivity gains through streamlined, automated business processes and improved customer relationship management.

 

KTP Associate

Heather Beattie was the mKTP Associate on this project and was retained at the company as a Marketing and Business Development Manager.

My whole KTP project has been so positive, and I have flourished in terms of confidence, ability and industry knowledge and experience. My role has pushed me to undertake additional training and study which I may not have considered without the support from KTP, which has greatly accelerated my career.

Heather Beattie, mKTP Associate, Albion Environmental

 

Key Outcomes

  • Shifted from a science-based environment to a customer and people-first culture, evidenced by achieving the Silver Investors in People award
  • New internal processes have created a more adaptable and agile working environment, open to technology and industry innovations
  • Engaged all staff in future planning, fostering a growth mindset and creating a feedback loop for continuous improvement
  • Implementation of workflow automation software to increase business process efficiencies and support UK-wide expansion
  • Introduction of broadcast messaging and announcements feature, improving information sharing and staff connection
  • £15,000 investment in R&D to keep pace with industry developments
  • 4 staff members trained
  • £131,000 total investment in plant and machinery

 

Notable Achievements

  • Staff save at least 30 minutes per day previously spent on sharing documentation, and consultants save about 4 hours per week due to new technologies
  • Developed a customer-centric work environment, achieving a 96% customer satisfaction rate, with progress towards a 98% KPI
  • Maintained and slightly increased turnover and profit during the pandemic by adapting working practices and modifying service offerings
  • Gained new knowledge in digital marketing strategies, utilising tools like Facebook, LinkedIn, and Twitter to track performance and build campaigns
  • Implemented technology to capture, report, and analyse carbon emissions, setting reduction targets and integrating them into business operations
  • Managed the launch and market strategy for the MyBins App, enhancing digital waste management solutions and expanding service offerings
  • Designed and launched a new website, serving as an industry news hub and B2B communication channel
  • Streamlined project management and information storage, significantly improving operating efficiency
  • Identified growth opportunities, leading to the first remote staff hire outside Scotland and progressing towards UK-wide expansion

 

The mKTP with Albion provided a wealth of teaching, learning and research opportunities for UWS staff and students. The success of the project was greatly enhanced by Albion Environmental’s openness and commitment to change. The associate, Heather Beattie, hired to deliver the project, was excellent at managing all stakeholders’ expectations.

Karina McGowan, University of the West of Scotland

Last updated: 08/08/2024