KubeNet

About the Company 

KubeNet is a leading UK-based Managed Service Provider delivering award-winning managed services alongside cutting-edge solutions in cloud computing, cyber security, and voice technologies. Trusted by some of the world’s largest technology brands, including Microsoft, Datto, and Cisco, KubeNet ensures businesses can access critical technology and data securely, anytime and anywhere. 

With a dedicated Next Generation Network and certifications like ISO and Cyber Essentials, KubeNet guarantees flexibility, resilience, and robust data security. Driven by a passionate team, KubeNet partners with businesses to push technological boundaries and achieve exceptional outcomes.  

KTP Aim 

The KTP project with the School of Business and Creative Industries and KubeNet aimed to develop and integrate management expertise, fostering rapid business growth, expanding geographical reach, and boosting productivity, with an initial emphasis on enhancing KubeNet's 'managed services' portfolio. 

The Knowledge Transfer Partnership (KTP) has been transformative for KubeNet, driving advancements across our systems, people, and digital innovation. The support provided by the team at UWS, both to the business and to Elaine, was crucial in the successful delivery of key project elements. These outcomes have had a direct, positive impact on our operations. Elaine worked closely with key team members, ensuring that everyone was involved in and benefited from the transformational journey.  

Julie Inglis, Director, KubeNet 

KTP Associates 

Elaine Syme was the mKTP Associate on this project and was retained at the company as Digital Transformation Leader. 

Key Outcomes  

• Discovery, development, and rollout of a managed service framework and all supporting documentation, now being utilised in new managed service work 
• CRM review, introduction of automation and alerts, full customer-facing communications refresh, and continuous improvement plan 
• Initial Customer Contact Audit across full business 
• Creation of an Annual Overview document highlighting mission, vision, successes and business priorities 
• Build and rollout of onboarding website for new team members to create a unified onboarding experience for all staff 
• Introduction of marketing tools, SEO strategy, analytics and updated brand guidelines 
• Cashflow forecasting tool and business canvas model developed with academic team to support finance overhaul and business strategy 
• Delivery of the Business Strategy Document and Roadmap to management, outlining goals and initiatives through to 2025 
• Initial technology strategy workshop held with academic team 
• Completion of carbon scorecard and delivery of Net Zero action plan 

Notable Achievements  

• Won the Reseller of the Year (Comms Business) National Industry Award 
• Won the Best SME Managed Service Customer Solution (Comms National) National Industry Award 
• Best Knowledge Transfer (CEED Awards) National Award Finalist 
• Learning management system app built to act as a singular, fully trackable platform for both internal training and strategic partner learning pathways 
• Introduction of enhanced Reporting via PowerBI – both customer-facing and internal, allowing for meaningful and actionable business insights 
• Development and launch of the Team Kube internal communications site to serve as a unified communication platform for all employees 
• Build and rollout of new website with full SEO strategy implemented, enhanced lead capture, new tone of voice and better sales support tools 
• Managed Service Blueprint designed to showcase full managed service capability of the business 

Our Knowledge Transfer Partnership with KubeNet has produced exceptional results, delivered outstanding implementation outcomes and driven significant market impact. Our distinctive academic approach to digital transformation focused on leveraging existing company strengths whilst integrating cutting-edge technology to foster sustainable growth. The success of the project was largely supported by KubeNet’s leadership team’s relentless commitment and the stellar work of our KTP Associate, Elaine Syme, whose approach to inclusive engagement reached every company employee and stakeholder and achieved our partnership plan and vision. 

Theofilos Tzanidis, University of the West of Scotland